We want you to be taking your Flossy jewellery from the beach to the bar! If you’re not 100% satisfied, we accept returns on unworn, non-personalised items on a case-by-case basis.

📩 For all return inquiries, contact us at: hello.flossystore@gmail.com

Shipping Information

Every Flossy order is handmade with care—please allow up to 2 weeks for production and shipping.

Return Policy

🔸 Non-personalised, full-priced jewellery can be returned within 14 business days, minus shipping costs.
🔸 Sale items are final sale and not eligible for returns.
🔸 Customers are responsible for return shipping fees.
🔸 Items must be unworn, undamaged, and in original packaging to be eligible for return.

Flossy Store reserves the right to decline returns that do not meet our policy.

Tarnishing is not considered a defect—exposure to chemicals, water, and everyday wear can naturally affect jewellery over time. See our Jewellery Care Guide for tips on keeping your pieces flawless.

Jewellery Warranty

Flossy jewellery comes with a 3-month warranty covering manufacturing defects—this does not include damage from improper care or normal wear and tear.

Faulty Items & Repairs

🔹 If you receive a faulty item, contact us immediately.
🔹 Natural wear and tear, tarnishing, and exposure to moisture/chemicals are not considered faults.
🔹 Repairs are available on a case-by-case basis—email us with details for an assessment.

By purchasing from Flossy Store, you agree to these terms and conditions.

Thank you for supporting our brand - we can’t wait for you to love you Flossy piece as much as we do!